- What is the difference between loss and shrinkage?
- What is shrinkage factor?
- How do you manage attrition and shrinkage?
- How do you calculate unplanned shrinkage?
- How do you calculate monthly shrinkage?
- How do you calculate mold shrinkage?
- What does shrinking mean?
- What is validity shrinkage?
- What are the 3 types of shrink?
- What are the types of shrinkage?
- What are the 3 main causes of shrink?
- How do you calculate shrinkage?
- What is included in shrinkage?
- What is employee shrinkage?
- What is BPO shrinkage?
- What is SLA in BPO?
- What is KPI in BPO?
- How is AHT calculated in BPO?
What is the difference between loss and shrinkage?
As nouns the difference between loss and shrinkage is that loss is an instance of losing, such as a defeat while shrinkage is the act of shrinking, or the proportion by which something shrinks..
What is shrinkage factor?
The amount to which a reservoir barrel of oil shrinks when gases are removed at surface. Reciprocal of the formation volume factor.
How do you manage attrition and shrinkage?
Top Tips for Improving Contact Centre ShrinkageFactor shrinkage into your staffing requirements. … Avoid inflating the base staffing figure by the shrinkage percentage. … Track unexplained absences closely to maximise productivity. … Forecast down to 15- or 30-minute intervals. … Don’t just write down 10% and keep your fingers crossed. … Don’t flat line shrinkage across the year.More items…•
How do you calculate unplanned shrinkage?
How to calculate Shrinkage rate in Call center (BPO) Formula for Planned Leave = (Planned Leave/ Total Number of Agent)*100 Formula for Unplanned Leave = (Unplanned Leave/ Total Number of Agent)*100 Then add both the shrinkage percentage.
How do you calculate monthly shrinkage?
Shrinkage calculation for hoursShrinkage% = (1- (Total staffed hours/Total scheduled hours))Total Staffed hours = (Total answered calls*AHT) + Avail time + productive aux.Total scheduled hours = Total agent hours rostered for the day/week/month.
How do you calculate mold shrinkage?
The level of molding shrinkage: the actual shrinkage of a plastic part can be expressed as SA, i.e.: In the formula, a = part dimensions under molding temperature conditions; b = part dimensions under room temperature conditions.
What does shrinking mean?
verb shrinks, shrinking, shrank, shrunk, shrunk or shrunken to contract or cause to contract as from wetness, heat, cold, etc. to become or cause to become smaller in size. (intr often foll by from) to recoil or withdrawto shrink from the sight of blood. to feel great reluctance (at)to shrink from killing an animal.
What is validity shrinkage?
Validity shrinkage. The decrease in item validities that inevitably occurs after cross-validation, The decrease in item validities that inevitably occurs after cross-validation, The decrease in item validities that inevitably occurs after cross-validation, Save Cancel.
What are the 3 types of shrink?
There are three main sources of inventory shrinkage in retail:Shoplifting. The number one source of shrinkage for a retail business is, perhaps unsurprisingly theft by consumers themselves. … Internal/employee theft. … Paperwork errors.
What are the types of shrinkage?
The types of concrete shrinkage are listed below:Plastic Shrinkage: Plastic shrinkage crack. … Drying Shrinkage: … Carbonation Shrinkage: … Autogenous shrinkage: … Water-Cement Ratio: … Environmental Condition: … Time: … Type of Aggregate:More items…
What are the 3 main causes of shrink?
Let’s take a look at the four main causes of inventory shrinkage:Shoplifting,Return fraud,Employee theft, and.Administrative error.
How do you calculate shrinkage?
Divide the amount of shrinkage by the original size to find the shrinkage rate. In the example, divide 2 by 8 to get 0.25. Multiply the shrinkage rate by 100 to find the shrinkage as a percentage. In the example, multiply 0.25 by 100 to get 25 percent.
What is included in shrinkage?
Shrinkage can encompass planned events, such as breaks, paid time off, training, team meetings, coaching sessions, or other activities. It can also include unplanned events such as absenteeism, tardiness or agent attrition. It may also include time lost when agents do not adhere to their planned schedule.
What is employee shrinkage?
What Is Shrinkage? Shrinkage is the loss of inventory that can be attributed to factors such as employee theft, shoplifting, administrative error, vendor fraud, damage, and cashier error.
What is BPO shrinkage?
Call center shrinkage is the number of agents actively taking calls divided by the number of agents who are not available for any reason.
What is SLA in BPO?
A well-written service level agreement (SLA) stands as a critical component of the relationship between a client and a BPO (Business Process Outsourcing) provider.
What is KPI in BPO?
Introduction to Key Performance Indicators (KPIs) Key performance indicators is the term for a type of performance metric used to evaluate how a company is progressing towards their business goals. It is one of the efforts businesses use to measure productivity using trackable numbers.
How is AHT calculated in BPO?
To calculate AHT, add your total talk time + total hold time + total after-call tasks, and then divide by the number of total calls. That is your average handle time.